Our attractions are accessible for disabled persons and users of wheelchairs. In many occasions a wheelchair can enter via the exit. Disabled guests are allowed to use the exit as an entrance and take three supervisor (Expedition Zork, Djengu River & Merlin’s Quest can be visited with 5 supervisors) with them. A special access wristband is needed for this. After showing a statement, this wristband can be collected from our Guest Service.
To be able for guests with a disability to use our special entrances, we ask our guests to show us a statement (from GP, doctor or psychologist together with a proof of identity) which states that you are unable to wait. We do not request any medical details or details about the disability. We also ask you to fill in a declaration. This declaration states that you are unable to visit our attractions via the regular queue and allows you to indicate whether you will visit the attraction independently or with the help of a supervisor. You need this declaration because it is impossible for our Guest Service staff to judge whether you are able or unable to access the attraction via a regular entrance. The declaration can be obtained from our Guest Service or downloaded via the link below. A declaration that has been filled in can be handed over to our ticket office, access check or Guest Service.Declaration disabled visitor
In case a disabled visitor is not able to visit an attraction without supervision, a number of attractions are excluded for safety reasons. For this reason, the following restrictions apply:
Almost all of our attractions have a special entrance. In most occasions you can find this entrance near the exit of the attraction. When you visit the attraction via a special exit, you may encounter physical obstacles (like stairs) and waiting is separate from the regular queue. The special entrance does not give any preference: it doesn’t automatically mean that this entrance has a shorter waiting time.
A number of attractions have access limitations regarding height or physical conditions (like epilepsy for example). Certain attractions can also cause a startle response with visitors who are intellectually or psychologically disabled. There may be special safety regulations in case a visitor misses (a part of) an arm and/or a leg. These safety regulations are different for every attraction. These access limitations are listed per attraction on our website.
t is not possible, with regards to a safe evacuation, to visit an attraction with a large group of disabled visitors at the same time. Large groups will therefore be divided in smaller groups.