Disabled people and wheelchair users

Disabled people and wheelchair users

Almost all of Toverland and most attractions can be visited if you have a disability. In most cases you can visit an attraction via a special entrance at the exit of the attraction or via an elevator.

✓ Take advantage of extra affordable prices for visitors with a disability: purchase your ticket at the Guest Service
✓ Almost all attractions can be visited with a disability
✓ Make use of the special entrances with a special band

Question and answer

We understand that you have many questions, which is why we answer some of them below.


 

Which attractions can be visited with a disability?
You can find the specifications for each attraction and when you can visit them in this clear accessibility chart.

Are there special queues for visitors with disabilities?
At almost all attractions you can use the special entrances (via the exit) based on an access bracelet. Some attractions have an elevator. This separate waiting area does not have a meandering character and is as stimulus-free as possible. Read below how you can get an orange or blue access bracelet (depending on your guidance).

Does Toverland rent wheelchairs?
It is possible to rent a Toverland wheelchair for the day of your visit. Availability is limited, so call us well in advance of your visit: 077 467 7050.

Check Frequently Asked Questions

Process

Process

To gain access to the special queues of the attractions, you need an orange or blue entrance band.

  • When there is a visible disability, we ask you to fill out our declaration for visitors with a disability truthfully. In this declaration, you state if you are able to visit our attractions by yourself.

  • If you have an invisible disability, we also ask you to bring proof in the form of a statement (from GP, doctor or psychologist together with a proof of identity) or any other form. If you show this at Guest Services, you will be given the declaration in which you can state if you are able to visit our attractions by yourself.

Download the declaration below or ask about it at Guest Services!

Declaration disabled visitor

Visit attractions on your own or with a guide?

  • When can you visit the attraction on your own?

    When you: can enter and exit the attraction independently, can take a specific sitting position and brace yourself during the ride, can independently follow verbal and/or visual instructions.

  • You'll receive a blue wristband

    You can bring three guides with you through the wheelchair entrance, at Merlin's Quest, Djengu River and Expedition Zork with a maximum of five guides.

  • When can you not visit attractions on your own?

    A minimum of one guide of 18 years or older is required. With the help of this guide, the visitor with a disability can: enter and exit, take a specific sitting position, hold on and brace during the ride and follow verbal and/or visual instructions.

  • You'll receive an orange wristband

    You must bring at least one guide (aged 18 or older) with you. A maximum of three guides are allowed, with a maximum of five at Merlin's Quest, Djengu River and Expedition Zork.

  • Exceptions

    Some attractions can not be visited with a guide or are an exception. You can read this below.

Exclusions attractions with a guide
If a visitor with a disability is unable to visit the attraction unaccompanied, a number of attractions are excluded due to safety requirements. Applies to the following attractions:

  • Fēnix: Due to the placement in the train, a visitor with a disability must be at least 140 cm. The regular minimum length is 132 cm.
  • Paarden van Ithaka: Guidance is possible when the child is between 90 and 110 cm.
  • Drakenslangen: Guidance is only possible if you do not weigh more than 100 kg together.
  • Kletterparcours: Guidance is not possible due to the individual activity.

 

Take a look at the accessibility chart

Access to special entrances

Access to special entrances

How exactly does access to the attractions work?



Almost all attractions have a special entrance. You usually visit the attraction through the exit, so you don't have to wait in the regular queue. This special queue will therefore also provide fewer incentives. It is possible that you will encounter physical obstacles here, such as stairs. The special entrance does not give priority: it does not automatically mean that the waiting time via this entrance is shorter.

You can visit these attractions by elevator, ask an employee for help or follow the instructions provided.

Practical

Practical

Safety
It is not possible, with regard to a safe evacuation, to visit an attraction with a large group of disabled visitors at the same time. Large groups will therefore be divided in smaller groups.

Toilets
All our toilets are accessible for guests with a disability, except in our themed world Ithaka. All our toilets for guests with a disability are equipped with a table to be used to take care of the guest if necessary. These spaces are in or close to the toilets.

Restaurants and shops
All our restaurants and shops are accessible for guests in a wheelchair. In our shops Maximus' Blitzpunkt & Trojaanse Schatten there is less space to move because of the size of these shops.

Overview accessibility | PDF
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