Frequently asked questions: new types of tickets
How are these new tickets going to affect my annual pass?
As a pass holder, these new tickets aren’t going to change things for you. The price of annual passes remain the same and your pass is valid on every day that Toverland is open, also during special events like the Midsummer Evenings and Halloween Nights.
Frequently asked questions: Extension children’s pass
What’s going to change for a children’s pass?
We have extended the maximum height that’s required to buy a children’s ticket and the associated children’s pass. A children’s pass used to be for children who had a height of 90 cm up to 120 cm, but from the start of the Pre-season on 22 February we are going to extend this height to 140 cm. It is currently possible that a child has an adult pass (because he/she is taller than 120 cm), but should have a children’s pass according to our new rules. In this case you will receive compensation.
When do I qualify for compensation?
You qualify for compensation if your child currently has a height of 120 cm to 139 cm and is in the possession of a valid Toverland pass for 2020. Please visit our Guest Service to claim your compensation. By looking at the expiry date of your annual pass, we determine how much compensation you will receive. The date of your visit to our Guest Service will have no effect on the height of your compensation, as long as your visit falls within the validity of your pass or before your child reaches a height of 140cm or taller (the height for which you need an adult pass). Each child is measured at our Guest Service and measurements always take place with the shoes on
How much compensation will I receive?
The amount of compensation depends on the expiry date of your children’s pass, as shown by the table below. If you have any questions regarding the validity of your annual pass, please contact us. You’ll receive your compensation in the form of a gift voucher. This voucher allows you to pay at any location within Toverland.
See also the terms below the table.
Frequently asked questions: amendment senior citizens pass (55+)
What’s going to change for a senior citizen’s pass?
For the new season of 2020 we have changed the minimum age for a senior citizen’s ticket from 55 to 60 years. This means that you can use a senior citizen’s pass once you’ve reached the age of 60.
What does this mean for your current 55+ pass?
Are you currently between 55 and 59 years of age and in the possession of a senior citizen’s pass, then you can use this pass as normal until it expires. There’s no need to pay extra charges. But if you subsequently want to renew your pass, and haven’t reached the age of 60, you have to buy a regular adult pass.
Frequently asked questions: annual pass for wheelchair users
When will there be an annual pass for wheelchair users?
From 22 February, at the start of the Pre-season, we shall introduce a ticket with a reduced price for users of wheelchairs. From that moment onwards it is possible to buy an annual pass for wheelchair users. The reduced price will be € 50.- for a whole year (a regular annual pass costs € 105.- per year). It is possible to upgrade this pass with a parking pass, with which you have unlimited parking throughout the year for €40.-.
Why have you stopped allowing wheelchair users to enter the park for free?
For the past number of years it was possible for wheelchairs users to visit Toverland for free. We’ve always offered tickets at reduced prices to disabled persons or persons with mobility problems. But also wheelchair users can enjoy all of our attractions thanks to a number of adjustments and special entrances. In many cases our attractions are entered via the exit and a lift is also present. It is thanks to these facilities that wheelchair users can also experience a magical day at Toverland. Read more about the accessibility of our attractions for wheelchair users and disabled persons.